Cancellation Policy
When an order can still be stopped, when fulfilment makes cancellation impractical, and what happens next.
Before dispatch, an order that has not yet been packed or handed to the courier can be cancelled with no cancellation charge. After dispatch you can still ask us to cancel, for a flat ₹69.00 charge. Customised or made-to-order items may not be cancellable once production has started.
Where an eligible prepaid order or prepaid portion is cancelled by Vedica Artistry, the eligible amount received for the cancelled portion will be processed under the Refund Policy.
Customer Cancellation Request Window
A customer should request cancellation within 24 hours of placing the order for the best chance of cancelling before dispatch. The 24-hour period is a request window rather than an unconditional guarantee. A request made after dispatch is handled under Cancellation After Dispatch below. The time of your request is the time we receive it, not the time we reply.
How to Request Cancellation
Contact Vedica Artistry through an official customer-service channel as early as possible. For email requests, use the subject CANCEL MY ORDER #ORDERID and replace #ORDERID with the actual order number.
Provide the order number, registered customer name, registered mobile/email and any information reasonably required to identify the transaction.
When Cancellation Is Confirmed
Sending an email, WhatsApp message or calling Customer Service does not by itself confirm cancellation. Cancellation should be treated as successful only after Vedica Artistry confirms the affected order or order line has been cancelled in the system.
Before Dispatch
We can cancel an order that has not yet been packed or handed to the courier, and no cancellation charge applies. If the order has already been packed but not dispatched, we will try to stop it; if we cannot, it is treated as a cancellation after dispatch. The Convenience, Secure Packaging, Handling, Shipping and Gift Packing charges paid on the order are not refunded, as explained in the Refund Policy.
Delayed Dispatch
Order dispatch may be delayed by regional festivals, weather calamities and other unavoidable circumstances (see the Shipping Policy). While an order has not been dispatched, you can still ask to cancel it under the Before Dispatch rule above, and a longer wait does not by itself add a charge.
Cancellation After Dispatch
You may ask us to cancel an order that has already been dispatched. A flat ₹69.00 cancellation charge applies and is deducted from the refundable product value. The non-refundable charges above are not refunded, and a Partial COD advance, where one was paid, is not refunded. The remaining product value is refunded after the parcel has been received back at our warehouse.
Refusing a dispatched parcel without telling us is not a cancellation. It is treated as a Return to Origin (RTO) and carries the same flat ₹69.00 charge.
Customised, Personalised and Made-to-Order Products
Personalised, altered, customised, specially sourced or made-to-order products may enter procurement or production soon after confirmation. Cancellation can become unavailable once sourcing, cutting, alteration, printing, embroidery, customisation, finishing or production has started.
Vedica Artistry's Right to Cancel
Vedica Artistry may cancel, suspend, decline or partially fulfil an order where a bona fide reason makes fulfilment inadvisable, impracticable or impossible. Reasons can include stock mismatch, quality concerns, obvious pricing/listing error, payment-verification failure, suspected fraud, unusual or abusive ordering activity, address/serviceability failure, courier restriction, logistics interruption, technical/API failure, legal/regulatory requirement, safety concern or force majeure.
Where reasonably practicable, Vedica Artistry may communicate the cancellation after processing. Confidential fraud-detection methods, security rules and internal risk criteria need not be disclosed.
Payment and Refund After Cancellation
Vedica Artistry currently accepts supported online/prepaid payment methods; full Cash on Delivery is not offered. For an approved prepaid cancellation, the eligible refund is generally initiated through the original payment method where technically possible. Once successfully initiated, settlement is ordinarily expected within approximately 7–10 banking days, subject to the relevant bank/payment provider.
Cancellation Charges
There is no cancellation charge before dispatch. After dispatch, a flat ₹69.00 applies. Convenience, Secure Packaging, Handling, Shipping and Gift Packing charges are not refunded on a cancellation you request. If Vedica Artistry cancels your order, or cannot fulfil it, no cancellation charge applies and everything you paid for the affected items is refunded. We apply the same standard to ourselves: when we cancel a confirmed order for a reason within our control, we bear the logistics cost and do not deduct any charge.
Partial COD Advance
Where a Partial COD option is offered at checkout, the amount paid online as an advance is not refunded if you cancel after dispatch.
Repeated Failed Delivery or RTO
Repeated refusal, failed delivery, repeated non-responsiveness or repeated RTO may lead to reasonable fulfilment safeguards on future orders, including additional verification or other lawful controls.
No Waiver of Mandatory Rights
Nothing in this Cancellation Policy excludes or reduces any cancellation right, refund entitlement or statutory remedy that cannot legally be waived.
Customer Service
Closed on Sundays and Public Holidays. Email responses may take up to 24 working hours (Working hours: 11:00 AM–06:00 PM IST, Monday to Saturday; closed on Sundays and Public Holidays).
Try a simpler keyword such as “refund”, “delivery”, “RTO”, “privacy” or “cancel”.
This page is intended to explain Vedica Artistry's operating policy clearly. Nothing here limits a non-waivable consumer right or remedy available under applicable law.