Quick Support
VEDICA CARE
For help with your order, exchange or any question about our pieces, message us on WhatsApp or write to us. Include your Order ID whenever the query is about an order.
For your security, never send card PINs, CVVs, OTPs or passwords through email,
telephone or WhatsApp.
WhatsApp is the fastest way to reach our customer support team:
+91 7003301386.
Email: care@vedicaonline.com
Phone: +91 7003301386 (during service hours)
Customer Service Hours
Mon–Sat
Customer Service
Closed on Sundays & Public Holidays
11:00
AM Opening
Indian Standard Time
06:00
PM Closing
Email replies up to 24 working hours
VEDICA CARE · ACTIVE HOURS
Monday to Saturday · 11:00 AM–06:00 PM IST
Closed on Sundays and Public Holidays.
Messages received outside active service hours may be queued for the next available
customer-service window.
EMAIL SUPPORT
Email responses may take up to 24 working hours.
Working hours: 11:00 AM–06:00 PM IST, Monday to Saturday (closed on Sundays and Public Holidays).
Hours outside this window are not counted. For urgent order matters, WhatsApp or call us during
working hours.
How Can We Help?
Choose the topic closest to your request. Each link opens an email with the right subject line and a
short template, so your note reaches the right person faster. Replace #ORDERID with your
order number.
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Order & delivery — Delivery status, delays, address or tracking questions. Add your Order ID, registered mobile number and tracking/AWB number.
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Exchange & damaged items — Exchange requests must be raised within 10 days of delivery. Attach clear photos; for damage in transit, write to us as soon as possible, preferably within 48 hours of delivery.
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Refunds & payments — Refund status, duplicate payment, or paid but order not confirmed. Add the transaction ID, date, amount and proof of debit.
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Cancellation — Whether an order can still be stopped depends on its status, as set out in the Cancellation Policy.
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Product, care & styling questions — Fabric, size, care, materials, or help choosing a piece.
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Bulk, custom & gifting — Bulk, made-to-order, corporate or festive gifting. Tell us the item, quantity and the date you need it by.
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Collaboration, press & artisans — Brand, media, vendor, artisan or partnership proposals. A clear subject line helps us route your note.
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Privacy request — Access, correction or deletion of your data. We may verify your identity before account information is disclosed or changed.
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Formal grievance — A formal complaint to our Grievance Officer. Timelines are explained in the Grievance Officer section below.
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Something else — Anything that does not fit above.
Where We Work
Vedica Artistry is run from Kolkata, West Bengal, and your order is delivered to you by courier.
The details below are our registered/principal business address.
Vedica Artistry (Proprietor: Megha Chakraborty)
Floor No. 2, Building No./Flat No. 75, Roynagar, Madhya Para, Banshdroni, Kolkata, West Bengal – 700070, India
Phone / WhatsApp: +91 7003301386
Email: care@vedicaonline.com
PLEASE NOTE
This is not a public showroom, walk-in service counter or return location.
Please do not visit, or send a parcel to this address, without our written confirmation.
An unapproved parcel can delay your exchange or refund. Exchange requests must be raised within
10 days of delivery; see the Exchange & Return Policy.
Follow Vedica Artistry
Follow us for new arrivals and updates.
For anything about an order, please use WhatsApp, email or the options above so we can verify your order.
We never ask for an OTP, CVV, card PIN or password on social media.
Quick Answers Before You Write
Many common questions are already answered in the
Help Centre and in the relevant policy:
Shipment movement shown to customers is generally based on the same courier scan events that Vedica Artistry
can see. If the logistics provider has not generated another scan, we may also be waiting for the same next
carrier update.
Grievance Officer
Grievance Officer: Megha Chakraborty (Proprietor)
Email: care@vedicaonline.com
Formal consumer grievances should contain enough information to identify the relevant order,
transaction, account or issue. For clearer routing, use an email subject such as:
FORMAL GRIEVANCE SUBJECT
GRIEVANCE · ORDER #ORDERID
Replace #ORDERID where the grievance relates to an order.
FORMAL CONSUMER COMPLAINTS
Vedica Artistry will follow applicable statutory grievance timelines.
Formal consumer complaints are to be acknowledged within 48 hours and redressed within
one month from receipt in accordance with the applicable Indian ecommerce grievance framework.
You will receive an acknowledgement with a complaint or ticket reference, and a copy of the complaint as
recorded. Please retain the reference for follow-up. These grievance timelines run in ordinary hours and are
separate from the 24 working hours that apply to normal email support.
If a complaint is not resolved to your satisfaction, you may also contact the National Consumer Helpline on 1915 (toll-free) or at consumerhelpline.gov.in.
Security Reminder
NEVER SHARE
OTP · CVV · card PIN · account password
Normal Vedica Artistry Customer Service does not require these secret authentication
credentials to resolve an order, shipping, refund or grievance query.
This page is intended to explain Vedica Artistry's operating policy clearly. Nothing here limits a non-waivable consumer right or remedy available under applicable law.
