Shipping Policy
Processing, EDA/ETA, dispatch, tracking transparency, delivery attempts, delays and RTO — explained clearly, including what courier updates you and Vedica Artistry can actually see.
Switch between India delivery rules and cross-border shipping rules without leaving this page.
Tracking Transparency
Shipment tracking is generated from the courier/logistics partner's scan events. Vedica Artistry generally does not have a separate secret real-time GPS view of a parcel. A parcel can physically move before the next courier scan is uploaded or synchronised.
Our team may also be waiting for the courier's next scan.
Hub transfers and line-haul movement can occur before a new scan appears.
Vedica Artistry cannot generate a carrier movement event that the logistics provider has not reported.
Delays Beyond Our Control
Order dispatch and shipping may be affected by circumstances that neither Vedica Artistry nor the courier can control. These include:
- Regional and national festivals, and the busy weeks around them (for example Durga Puja, Navratri, Diwali, Eid, Holi, Pongal and Onam), when courier hubs close, capacity tightens and order volumes rise.
- Weather calamities, such as cyclones, floods, heavy rain, storms, landslides, extreme heat or dense fog, that stop pickups, flights, trains or road transport.
- Unavoidable circumstances, such as strikes, bandhs, curfews, local or government restrictions, road, rail or air disruption, courier or hub closures, supplier interruption, platform or payment-system failure, and other force majeure events.
These events can delay processing and dispatch, courier pickup, transit, delivery attempts and reverse pickups for exchanges. We will update you by email, WhatsApp or your order page where we reasonably can, but we cannot create a courier scan or speed up a route that is closed.
If your order has not been dispatched yet, you can ask to cancel it under the Cancellation Policy. Once it has been dispatched, delivery depends on the courier. Nothing here limits a right that the law gives you.
Business Days
In this policy, a business day is a day from Monday to Saturday, excluding Sundays and Public Holidays. Estimates in business days do not count Sundays, Public Holidays or days lost to the events above.
Domestic Order Processing
After successful order confirmation and any required payment or risk verification, standard domestic orders are generally processed within 1–3 business days. Processing includes preparation, quality check, packing, labelling and courier handover preparation and is separate from transit time.
Processing, dispatch and delivery estimates can extend during serious disruption, in some cases to approximately 10–15 days. See Delays Beyond Our Control above for what this covers and what you can do.
Estimated Domestic Transit After Dispatch
Approximately 3–5 business days after dispatch.
Approximately 4–7 business days after dispatch.
Approximately 6–10 business days after dispatch.
These are operating estimates rather than guaranteed delivery appointments. The latest estimate may change as actual courier scans and route conditions become available.
EDA / ETA
Estimated Delivery/Arrival Date and Estimated Time of Arrival are planning estimates based on the latest processing, courier and serviceability information available. They can move earlier or later as packing, pickup, hub movement, route conditions and last-mile capacity become known.
Shipping Charges and Payment
Vedica Artistry currently accepts supported online/prepaid payment methods. Full Cash on Delivery is not offered. Where a Partial COD option is shown at checkout, its online advance is treated as described in the Cancellation Policy and Refund Policy. Any applicable shipping, handling or other disclosed charge is shown at checkout or otherwise communicated before the order is completed.
Clothing and other everyday items are delivered for a flat ₹39 per order. Fragile items, such as terracotta home décor, carry a flat ₹59 Secure Packaging Charge for protective packing. If one order contains both kinds of item, both charges apply. The amount is shown at checkout before you pay. These charges are not refundable, as explained in the Refund Policy. We currently deliver within India.
If we run a promotional delivery offer, its conditions will be stated on the offer itself and shown at checkout.
Address or Contact Changes
If an address or contact detail is incorrect, contact Vedica Artistry as early as possible. A change requested before dispatch may be accommodated only while the order has not entered an irreversible packing, manifesting or courier-handover stage. After dispatch, rerouting depends on the courier and cannot be guaranteed.
Domestic Shipping Partners
Vedica Artistry may use Delhivery, Blue Dart, Ecom Express, India Post or another suitable authorised logistics provider depending on route, parcel characteristics, serviceability, capacity and operational requirements.
Split Shipments
An order may be divided into multiple parcels because of product availability, warehouse location or fulfilment requirements. Parcels may have different tracking numbers and delivery dates.
Delivery Attempts and Return to Origin (RTO)
Courier partners may make one or more delivery attempts under their operating procedures. If delivery fails because of an incorrect/incomplete address, unreachable recipient, repeated absence, refusal or another customer-side reason, the parcel may be returned to origin.
An RTO is not automatically an approved customer return. A flat RTO charge of ₹69.00 applies to a parcel that returns to origin because of a customer-side reason. It is deducted from any refund of the product value, and the Convenience, Secure Packaging, Handling and Shipping charges are not refunded (see the Refund Policy). Where a re-shipment is approved, applicable forward/return logistics cost may be considered in accordance with the circumstances, disclosed terms and applicable law.
Delayed, Stalled or Delivered Tracking
Tracking can pause during festivals, weather disruption and hub transfers. If tracking remains unchanged for an unusual period, contact Vedica Care with the order number. If tracking shows Delivered but the parcel cannot be located, first check with family members, neighbours, reception, building/security staff or another authorised recipient and then contact us promptly if it remains missing.
Damaged, Opened or Tampered Parcel
If the outer parcel appears visibly damaged, opened, resealed or tampered with, document its condition before opening where reasonably possible. A clear continuous unboxing video showing the unopened package, shipping label and contents is strongly recommended and can materially assist verification of damage, wrong-item or missing-item claims. Please report it to Vedica Care, preferably within 48 hours of delivery, with your order number and photographs. See the Exchange & Return Policy for what happens next.
The sections below describe how it will work once it opens. Until then, orders are delivered within India. Write to care@vedicaonline.com and we will let you know when international delivery begins.
International Order Processing
International orders generally require approximately 5–7 business days for product preparation, quality checks, export-appropriate packing, documentation and logistics handover after successful order and payment verification. Serious disruption can extend this timeline.
International Transit and Customs
International transit is generally estimated at approximately 10–15 business days after dispatch for many serviceable destinations, but actual delivery depends on destination, route, carrier, customs processing, local holidays and last-mile capacity.
Customs, security inspection, import assessment, local-authority checks or requests for recipient documentation are controlled by destination authorities and/or the local carrier.
International Payment
International orders are accepted on a prepaid online basis. Cash on Delivery is not available.
International Shipping Rates, Duty and Local Taxes
International shipping charges depend on destination, parcel weight/volume, carrier and service level. Destination-country customs duty, import tax, VAT/GST-equivalent charges, brokerage, handling or other assessments may be payable by the recipient unless Vedica Artistry expressly states otherwise.
International Address Changes and Recipient Cooperation
Contact Vedica Artistry immediately if an international address, postal code, country, recipient name or phone number requires correction. After international handover, rerouting may be prohibited or technically impossible. The recipient may also need to provide identification, tax information, import declarations or other documents required by destination law.
International Tracking, Refusal and Returns
Tracking may show handovers between export, airline, postal, customs and destination-country networks, and gaps between scans can occur during international transit. If a parcel is refused, unclaimed or returned because recipient/customs requirements are not completed, actual logistics or customs-related charges may be considered where lawfully applicable.
Any approved international exchange, return, replacement or refund remains subject to Vedica Artistry's current Exchange & Return and Refund Policies, product eligibility, destination law and cross-border logistics feasibility.
Customer Service
Closed on Sundays and Public Holidays. Email responses may take up to 24 working hours (Working hours: 11:00 AM–06:00 PM IST, Monday to Saturday; closed on Sundays and Public Holidays). For faster assistance, keep your order number and registered mobile number or email address available.
Try a simpler keyword such as “refund”, “delivery”, “RTO”, “privacy” or “cancel”.
This page is intended to explain Vedica Artistry's operating policy clearly. Nothing here limits a non-waivable consumer right or remedy available under applicable law.