Refund Policy

When a Refund May Apply

• An eligible return, exchange-related refund or product claim has been approved.
• Vedica Artistry cannot fulfil an order or approved replacement.
• An order or order line is validly cancelled.
• A duplicate or excess online payment is verified.
• A paid-but-order-not-confirmed transaction requires refund after verification.
• A payment or refund discrepancy is confirmed.
• A refund is otherwise required under applicable law.

Refund Initiation and Settlement

Once an approved refund has been successfully initiated by Vedica Artistry, the amount is generally expected to reflect within approximately 7–10 banking days. The exact settlement timeline depends on the relevant bank/payment provider and is outside Vedica Artistry's direct control after the refund enters the payment rail. Refunds are initiated on working days; bank holidays, regional festivals or other unavoidable circumstances can add time.

Refund Method

Because Vedica Artistry currently accepts supported online/prepaid payment methods, eligible refunds are ordinarily initiated to the original payment method where technically possible. If the original instrument cannot receive the refund, another verified and lawful settlement route may be used after appropriate verification.

Paid but Order Not Confirmed

Keep the payment/transaction ID, registered mobile number/email, payment date and amount, bank/UPI/card/wallet reference, proof of debit and any checkout/order reference available.

Duplicate or Excess Online Payment

If the same order or payment attempt is charged more than once, notify Vedica Artistry within 30 business days of the relevant payment date with traceable evidence. Once verified, the eligible excess amount will be processed through the appropriate refund route.

Refund Discrepancy

If Vedica Artistry confirms a refund has been initiated but the amount is not visible, contact us with the order number and available refund/transaction reference. We may provide trace information, but the financial institution controls its internal posting timeline.

Refund After an Approved Return or Exchange

Where a refund depends on physical return of a product, refund processing may begin after the returned product has been received and/or verified under the Exchange & Return Policy. Inspection may verify the reported issue, returned quantity, product condition, tags, accessories and other relevant criteria.

Refund Value After Inspection

We tell you the assessed refund value, with the photographs taken at inspection, by email or WhatsApp. You may accept it or ask us to send the item back to you.

Partial Refunds, Cancellations and Split Shipments

If only part of an order is cancelled, returned, unavailable or otherwise eligible, Vedica Artistry may refund only the affected eligible item, quantity or amount. A claim concerning one parcel does not automatically cancel or refund unaffected parts of the same order.

Non-Refundable Charges

The following are charged for services Vedica Artistry provides when your order is processed. They are not refunded on any cancellation, return, exchange-related refund or RTO that you request or cause:

• Convenience charges.
• Secure Packaging Charge, applied to fragile items such as terracotta home décor.
• Handling charges.
• Shipping charges, including return shipping.
• Gift Packing charges.

Exceptions. If Vedica Artistry cancels your order or cannot fulfil it, every amount you paid for the affected items is refunded, including these charges. If an item is verified as wrong, damaged or defective, the shipping, Secure Packaging and handling charges paid on that order are refunded with the item value. Gift Packing is not refunded in any other case. Where applicable law requires a different outcome, the law prevails.

RTO Charge and Cancellation After Dispatch

A flat charge of ₹69.00 applies when a parcel returns to Vedica Artistry as an RTO because of a customer-side reason (incorrect or incomplete address, recipient unreachable or unavailable, refused delivery), and when you cancel an order after it has been dispatched.

The ₹69.00 is deducted from the refundable product value. The charges listed above are not refunded either. The remaining product value is refunded after the parcel has been received back at our warehouse, under the timelines above. See the Cancellation Policy for how to cancel.

Partial COD Advance

Where a Partial COD option is offered at checkout, the amount paid online as an advance is not refunded if you cancel after dispatch. Full Cash on Delivery is not offered at the moment.

Coupons, Bundles and Promotional Benefits

If a refund changes the conditions under which a coupon, bundle, free gift or other promotion originally applied, the eligible refund may be recalculated according to the original promotion conditions so retained products reflect only benefits that remain valid.

Chargebacks and Conflicting Claims

If a transaction is simultaneously subject to a chargeback, bank dispute, suspected-fraud review or conflicting refund claim, duplicate settlement may be paused until the relevant transaction status can reasonably be established, subject to applicable law.

No Waiver of Mandatory Rights

Nothing in this Refund Policy is intended to exclude or restrict any refund entitlement, statutory consumer remedy or right that cannot legally be waived.

Customer Service