Vedica Artistry is operated as a proprietorship business under the legal name mentioned below.

• Trade Name: Vedica Artistry
• Legal Name: Megha Chakraborty
• GSTIN: 19BXRPC8957R1Z4
• Address: Floor No. 2, Building No./Flat No. 75, Roynagar, Madhya Para, Banshdroni, Kolkata, West Bengal, 700070

For order-related queries, product assistance, returns, exchanges, refunds, shipping, or general support, write to us at:

Reply may take up to 1–3 business days.

• Phone / WhatsApp: +91-7003301386
• Working Days: Monday to Saturday
• Working Hours: 11:00 AM to 07:00 PM

For faster order support, please keep the following details ready:

• Order ID / Order number
• Registered phone number
• Registered email address
• Product name
• Clear description of the issue
• Photos and unboxing video, wherever applicable

For return, exchange, refund, damaged item, incorrect item, or missing item claims, customers may be required to share:

• Order number
• Complete unboxing video
• Clear product photos
• Photo of the outer packaging with courier label
• Reason for the request

Claims without the required documents may be rejected as per our Return, Cancellation and Refund Policy.

For approved prepaid or online payment refunds, the refund will be initiated to the original payment method only.

Once initiated, the refund amount may reflect in the original payment method within 7–10 banking days, subject to bank, card issuer, UPI provider, or payment gateway timelines.

COD Refund Requirement

For approved Cash-on-Delivery refund cases, the customer must provide a cancelled cheque leaf or bank passbook details. The bank account holder name must match the shipping name or billing name used in the order.

• Please avoid sending multiple repeated messages for the same issue, as it may delay the response process.
• Please provide correct order details for faster resolution.
• Abusive, threatening, false, defamatory, or fraudulent communication may result in refusal of service.
• Vedica Artistry reserves the right to restrict or block service in case of misuse, fake claims, repeated RTO, or abusive behavior.