Vedica Artistry operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a curated shopping experience.

Vedica Artistry is powered by Shopify, which enables us to provide our online store and services to you.

This Privacy Policy describes how we collect, use, disclose, store, and process your personal information when you visit, browse, use, place an order, make payment, request return/exchange/refund, contact support, or otherwise communicate with us.

By using or accessing our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described here.

When we use the term “personal information”, we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person.

Depending on how you interact with our website and services, we may collect or process the following categories of personal information:

• Contact details: Name, billing address, shipping address, phone number, WhatsApp number, and email address.
• Order and transaction information: Products viewed, added to cart, wishlisted, purchased, returned, exchanged, cancelled, or refunded.
• Payment-related information: Payment method, payment confirmation, transaction ID, payment status, refund status, and related payment details.
• COD refund details: Cancelled cheque leaf, bank passbook details, account holder name, and other verification details where required for approved COD refunds.
• Account information: Username, password, preferences, saved addresses, settings, and account-related details.
• Communication information: Information you provide when contacting us by email, phone, WhatsApp, website forms, social media, or customer support channels.
• Return / exchange / refund evidence: Unboxing videos, product photos, packaging photos, courier label images, bank details, and claim-related documents shared by you.
• Device and technical information: IP address, browser type, device type, operating system, network information, cookies, and similar identifiers.
• Usage information: Pages visited, products viewed, cart activity, website interaction, time spent, clicks, and navigation behavior.
• Fraud-prevention information: Order history, RTO history, COD refusal history, suspicious activity, repeated claim history, and verification records.

We may collect personal information from the following sources:

• Directly from you: When you create an account, place an order, make payment, contact support, request return/exchange/refund, or otherwise provide information to us.
• Automatically through the website: When you visit or use our website through cookies, pixels, analytics tools, and similar technologies.
• From Shopify: As our store is powered by Shopify, certain information may be processed through Shopify systems.
• From payment service providers: For payment processing, refund processing, payment verification, fraud detection, and transaction security.
• From courier and logistics partners: For shipment creation, delivery tracking, delivery attempts, RTO cases, delivery proof, and courier dispute resolution.
• From service providers and partners: Including IT support, customer support, analytics, marketing, fraud prevention, cloud storage, and communication tools.

We use your personal information for legitimate business, service, legal, security, and operational purposes, including:

• To create, manage, and maintain your account.
• To process and confirm your orders.
• To process payments, payment verification, refunds, and COD refund verification.
• To arrange shipping, delivery, tracking, courier coordination, and delivery issue resolution.
• To process return, exchange, replacement, refund, RTO, cancellation, and claim requests.
• To verify unboxing videos, product images, courier labels, and claim evidence.
• To provide customer support and respond to your queries.
• To send order updates, shipping updates, payment updates, refund updates, and service-related messages.
• To improve our products, services, website experience, customer experience, and business operations.
• To personalize your shopping experience and recommend products that may interest you.
• To send promotional communications where permitted by law or based on your preferences.
• To prevent, detect, investigate, and act against fraud, fake orders, repeated RTO, COD misuse, abusive claims, suspicious behavior, and policy abuse.
• To comply with applicable laws, tax requirements, GST records, accounting obligations, legal processes, and government or law enforcement requests.
• To enforce our Terms of Service, Shipping Policy, Return, Cancellation and Refund Policy, Legal Notice, and other applicable policies.

We may use your personal information for marketing and promotional purposes, such as sending product updates, offers, promotional messages, newsletters, abandoned cart reminders, or personalized recommendations.

• Marketing communication may be sent through email, SMS, WhatsApp, social media, online advertisements, or other permitted channels.
• You may opt out of promotional emails by using the unsubscribe option provided in such emails, wherever available.
• Even if you opt out of promotional messages, we may still send you service-related messages such as order updates, delivery updates, refund updates, account alerts, or policy-related communications.

We use personal information to help protect our website, customers, services, payments, and business from fraud, misuse, unauthorized access, and security threats.

We may use your information to detect or investigate:

• Fake orders
• Repeated RTO or COD refusal
• Suspicious payment or refund activity
• Fraudulent return, exchange, replacement, or refund claims
• Manipulated photos, videos, or documents
• Abusive communication or policy misuse
• Unauthorized website activity or security incidents

Vedica Artistry may restrict, block, cancel, hold, or refuse service, COD facility, refund, return, exchange, or order processing where suspicious, abusive, fraudulent, or policy-violating activity is detected, subject to applicable law.

We may disclose your personal information to third parties for legitimate business, operational, service, legal, and security purposes, including:

• Shopify: To operate and provide our online store and related services.
• Payment gateways and financial partners: To process payments, refunds, transaction verification, and fraud prevention.
• Courier and logistics partners: To ship products, provide tracking, attempt delivery, investigate lost/damaged packages, and process RTO cases.
• Customer support and communication tools: To respond to your queries and provide service updates.
• IT, analytics, hosting, and cloud service providers: To operate, maintain, secure, and improve our website and services.
• Marketing and advertising partners: To provide promotional communication and relevant advertising, where permitted by law.
• Legal, tax, compliance, or government authorities: Where required by applicable law, valid legal process, investigation, dispute resolution, or policy enforcement.
• Business transfers: In connection with merger, transfer, restructuring, sale, or business transaction, subject to applicable law.

We do not sell your personal information in the ordinary meaning of selling customer data for money. However, certain advertising or analytics activities may be considered “sharing” or “targeted advertising” under some privacy laws depending on your location.

Our store and services are powered by Shopify. Shopify collects and processes personal information about your access to and use of our store in order to provide, secure, support, and improve the services.

Information you submit through our website may be transmitted to and shared with Shopify and other service providers, including service providers located outside your country or region.

Shopify may also process certain data to provide enhanced features, analytics, fraud prevention, checkout functionality, payment-related tools, and service improvements.

To learn more about how Shopify uses personal information and privacy rights related to Shopify processing, you may visit Shopify’s privacy resources at https://privacy.shopify.com/en.

Our website may contain links to third-party websites, payment pages, courier tracking pages, social media platforms, or other online services not operated or controlled by Vedica Artistry.

• We are not responsible for the privacy practices, security, content, accuracy, or policies of third-party websites.
• If you access third-party websites or services, you do so at your own risk.
• You should review the privacy policy and terms of such third-party platforms before sharing information with them.

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember your preferences, improve performance, understand customer behavior, prevent fraud, and provide personalized experiences.

Cookies may be used for purposes such as:

• Website functionality and checkout operation
• Cart and wishlist memory
• Login and account features
• Analytics and performance measurement
• Security and fraud prevention
• Advertising and marketing personalization

You may control or disable cookies through your browser settings. However, disabling cookies may affect website functionality, checkout, account access, or shopping experience.

Our services are not intended to be used by children or minors under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us using the details mentioned in the Contact section below and we will take appropriate steps as required by applicable law.

We use reasonable administrative, technical, and operational measures to protect personal information. However, no system, website, internet transmission, payment process, or storage method can be guaranteed to be completely secure.

Please do not share highly sensitive or confidential information through unsecured channels. You are responsible for keeping your account credentials, passwords, OTPs, and payment details secure.

We retain personal information for as long as necessary to provide services, process orders, manage accounts, resolve disputes, prevent fraud, comply with legal obligations, maintain GST/tax/accounting records, enforce policies, and protect our rights.

Retention periods may vary depending on the type of information, purpose of processing, legal requirements, dispute requirements, fraud-prevention needs, and operational requirements.

Depending on where you live and subject to applicable law, you may have certain rights in relation to your personal information.

These rights may include:

• Right to access / know: You may request access to personal information we hold about you.
• Right to correction: You may request correction of inaccurate or incomplete personal information.
• Right to deletion: You may request deletion of personal information, subject to legal, tax, fraud-prevention, dispute, and operational retention requirements.
• Right to portability: You may request a copy of certain personal information, where applicable.
• Right to withdraw or opt out: You may opt out of promotional communications where such options are available.
• Right to complain: You may contact us regarding complaints about how your information is handled.

We may need to verify your identity before processing any rights request. We may decline or limit requests where permitted by law, including where information is required for legal compliance, fraud prevention, dispute resolution, tax/accounting records, order processing, or policy enforcement.

Where applicable law permits, you may authorize another person to make privacy-related requests on your behalf.

Before accepting such a request, we may require proof that the person is authorized to act on your behalf, and we may require you to verify your identity directly with us.

If you have complaints about how we collect, use, disclose, or process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may also have the right to contact your local data protection authority or other applicable regulatory authority.

Because our store is powered by Shopify and may use third-party service providers, your personal information may be transferred, stored, or processed outside the country, state, or region where you live.

Where required by applicable law, we or our service providers may rely on recognized transfer mechanisms or contractual safeguards for international data transfers.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, Shopify features, operational requirements, or regulatory reasons.

The updated version will be posted on this page with the revised “Last updated” date. Your continued use of our website or services after updates means that you acknowledge the updated Privacy Policy.

If you have questions about this Privacy Policy, our privacy practices, your personal information, or your available privacy rights, you may contact us through the official details below:

• Trade Name: Vedica Artistry
• Legal Name: Megha Chakraborty
• GSTIN: 19BXRPC8957R1Z4
• Email: care@vedicaonline.com
• Phone / WhatsApp: +91-7003301386
• Working Hours: Monday to Saturday, 11:00 AM to 07:00 PM
• Registered Address: Floor No. 2, Building No./Flat No. 75, Roynagar, Madhya Para, Banshdroni, Kolkata, West Bengal, 700070

Please do not send sensitive banking details, passwords, OTPs, or highly confidential information unless specifically required for an approved refund, verification, or support process.