Thank you for shopping with Vedica Artistry. This policy applies to all orders placed through our official website and authorized sales channels.

• Vedica Artistry reserves the right to accept, reject, or refuse any return, exchange, replacement, cancellation, or refund request.
• Any request that does not meet the conditions of this policy may be rejected.
• All returned products are subject to internal quality inspection.
• The final decision regarding return, exchange, replacement, refund, RTO deduction, or claim approval will be taken by Vedica Artistry, subject to applicable law.

Vedica Artistry does not accept returns for change of mind.

• Customer changed their mind after purchase
• Customer no longer wants the product
• Customer selected the wrong product, size, color, design, or variant
• Product looks different due to personal expectation, screen brightness, lighting, or display settings
• Minor color variation, print variation, handmade variation, texture variation, or natural craft variation
• Customer found another product elsewhere
• Customer placed the order by mistake but did not cancel within the eligible cancellation period

No refund will be issued for change-of-mind return requests. If reverse logistics, RTO, return attempt, or handling process is initiated due to customer-side reasons, applicable charges ranging from ₹150.00 to ₹300.00 may be deducted or charged.

A complete unboxing video is mandatory for all damaged, defective, incorrect item, missing item, fragile item, return, replacement, or exchange-related claims.

• The sealed courier package before opening
• The outer packaging from all sides
• The original courier label with AWB/order details
• The complete opening of the package without cuts, pauses, edits, or breaks
• The inner packaging and protective materials
• The product being removed from the package
• The claimed damage, defect, missing item, or incorrect item clearly visible in the same video

Edited, trimmed, paused, unclear, incomplete, after-opening, or separately recorded videos may not be accepted. Claims without a valid full unboxing video may be rejected.

For clothing and apparel products, Vedica Artistry offers a 7 calendar days exchange-only policy from the date of delivery.

• Clothing and apparel items are eligible only for exchange, not refund.
• The exchange request must be raised within 7 calendar days from the date of delivery.
• The product must be unused, unworn, unwashed, unstained, untorn, and in original condition.
• The original product tag must remain attached, intact, and untorn.
• All labels, invoices, original packaging, accessories, and protective pouches must be returned.
• The product must not carry perfume, body odour, deodorant marks, makeup stains, food stains, sweat marks, dirt, damage, or signs of use.
• Exchange is subject to stock availability.

If the returned clothing/apparel product is damaged, used, washed, altered, stained, tag-removed, tag-torn, or non-original, the exchange request will be rejected. No refund will be issued.

If you receive a damaged, defective, incorrect, or missing item, you must notify us within 14 calendar days from the date of delivery.

• Complete unboxing video as described above
• Clear photos of the product
• Photo of the outer box showing the original courier label
• Order number
• Registered phone number or email ID
• Clear description of the issue

No claim will be approved only on verbal statement or photo alone. Full unboxing video is mandatory.

• Sale, clearance, discounted, promotional, or Final Sale items
• Gift cards
• Custom-made, personalized, or monogrammed products
• Accessories including jewelry, scarves, bags, hair accessories, and similar items
• Fragile items, except in case of valid defective or incorrect delivery claim
• Products without original tags, labels, invoices, barcodes, or packaging
• Products damaged due to customer handling, misuse, washing, alteration, negligence, improper storage, or intentional damage
• Products returned without approval from Vedica Artistry

To initiate an eligible return, replacement, or exchange request, email us at care@vedicaonline.com with:

• Order number
• Product name
• Reason for request
• Complete unboxing video
• Clear product photos
• Photo of outer box with courier label
• Preferred exchange size, color, or variant, if applicable

Customers must not send any product back without receiving confirmation from Vedica Artistry. Unauthorized returns may be rejected.

Once the product is received at our warehouse, inspection may take 2 to 7 business days.

Refunds, wherever applicable, will be processed only after the returned product is received, inspected, and approved by our quality control team.

• For prepaid or online payment orders, refunds will be initiated to the original payment method only.
• Once the refund is initiated by Vedica Artistry, the refund amount may reflect in the original payment method within 7–10 banking days, subject to bank, card issuer, UPI provider, or payment gateway timelines.
• Only the eligible product value may be refunded after deductions, if applicable.
• No refund will be issued for products rejected during quality inspection.
• No refund will be issued if the product is returned damaged, used, washed, altered, stained, tag-removed, tag-torn, or incomplete.

COD Refund Requirements

For approved Cash-on-Delivery refund cases, the customer must provide a cancelled cheque leaf or bank passbook details. The bank account holder name must match the shipping name or billing name used in the order.

• COD refund will not be processed if the submitted bank details do not match the shipping or billing name.
• Vedica Artistry may request additional verification before processing COD refunds.
• Refunds to third-party bank accounts may be rejected.

Strictly Non-Refundable Charges

• Shipping charges
• COD service charges
• Return shipping charges
• Applicable RTO charges ranging from ₹150.00 to ₹300.00
• Handling charges
• Packaging charges
• Partial payment, token amount, advance amount, or booking amount

An order will be treated as RTO if delivery fails due to customer-side reasons.

• Incomplete address
• Incorrect address
• Wrong phone number
• Customer unavailable
• Customer refusing delivery
• Customer not responding to courier calls
• Delivery attempt failure due to customer-side issue
• COD order refusal

• The applicable charge will depend on product value, order type, courier cost, handling cost, packaging cost, and internal inspection.
• The final charge will be determined by Vedica Artistry at its discretion after internal review.
• Vedica Artistry is not obligated to provide a detailed cost breakup or separate clarification.
• For prepaid orders, refund will be processed only after the RTO shipment is received at our warehouse.
• For COD RTO cases, Vedica Artistry reserves the right to block COD for that customer in the future.

Customers may request cancellation within 24 working hours of placing the order by emailing us at care@vedicaonline.com.

Cancellation requests may also be made by call or WhatsApp at +91-7003301386 during working hours.

• Cancellation is not guaranteed.
• Cancellation will be accepted only if the order has not been processed, packed, marked Ready to Ship, dispatched, or handed over to the courier partner.
• Once the order is packed, marked Ready to Ship, dispatched, or handed over to the courier partner, cancellation is not permitted.
• If a customer refuses delivery after dispatch, the order will be treated as an RTO case.
• Applicable RTO/return charges ranging from ₹150.00 to ₹300.00 may be deducted or charged.

Items labeled as fragile include products made of glass, ceramic, thin metal, delicate materials, or items with embellishments and breakable details.

• Fragile items are eligible for claim only if defective or incorrect at the time of delivery.
• Complete unboxing video is mandatory for fragile item claims.
• Clear product photos, outer packaging photos, and inner packaging photos are mandatory.
• Fragile items must be repacked in original packaging using all protective materials.
• If a fragile return arrives broken due to poor or inadequate repackaging by the customer, the return may be rejected and no refund will be issued.
• Damage assessment may take up to 7 business days.

Vedica Artistry follows a strict fraud-prevention and quality-check process for all return, exchange, cancellation, RTO, replacement, and refund requests.

• The product is returned used, washed, damaged, altered, stained, torn, perfumed, or incomplete.
• The product tag is removed, reattached, tampered with, or torn.
• The returned product does not match the delivered product.
• The customer fails to provide a valid full unboxing video.
• The photos, videos, or documents appear edited, misleading, incomplete, or manipulated.
• The claim appears false, fraudulent, or intentionally created.
• The customer has repeated return abuse, RTO history, suspicious activity, or fake order history.

• Email: care@vedicaonline.com
• Phone / WhatsApp: +91-7003301386
• Working Hours: Monday to Saturday, 11:00 AM to 07:00 PM
• Email Reply Time: Replies may take up to 1–3 business days.